Privacy Policy

Fix Buddy ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform or mobile application.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, and profile photo.
• Location Data: Address and approximate location for service booking purposes.
• Payment Information: Transaction records (we do not store full card details).
• Usage Data: Pages visited, features used, and interactions on the platform.
• Device Information: Device type, operating system, and app version.

2. How We Use Your Information

We use your information to:

• Facilitate and manage service bookings.
• Communicate with you about your bookings, account, and support queries.
• Process payments and send transaction confirmations.
• Improve our platform, features, and user experience.
• Send promotional offers and updates (with your consent).
• Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Only the information needed to fulfill a booking (name, address, contact).
• Payment Processors: Secure third-party services for payment handling.
• Legal Authorities: When required by law or to protect our rights.

4. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your data from unauthorized access, alteration, or disclosure.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your account and data by contacting us.

6. Cookies

Our platform uses cookies and similar technologies to improve your experience, remember preferences, and analyze usage. You may disable cookies in your browser settings, though this may affect platform functionality.

7. Your Rights

You have the right to:

• Access and update your personal information.
• Request deletion of your data.
• Opt-out of marketing communications.
• Lodge a complaint with a relevant data protection authority.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Children's Privacy

Fix Buddy is not intended for use by individuals under 18 years of age. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on our platform.

11. Contact Us

For privacy-related inquiries, contact us at support@fixbuddyapp.com.